Would you like to put your technical skills to the test? Do you desire a real start-up culture with the backing of strong investors and want to become part of a young team of experts? Then you’ve come to the right place! We are sovity – a startup with a big vision!
We turn companies into pioneers in data exchange and enable them to derive added value from their data while retaining full control over their data: #DataSovereigntyAsAService.
To support our customers in using our products and to strengthen customer relationships, we are looking for YOU!
Your role with us
Do you enjoy interacting with customers and partners in combination with digital services and a start-up culture? Then our team is the right place for you. As a Customer Success Manager, you will be responsible for your own customer accounts and support them in using our software. Your tasks include:
- Onboarding & support: you support our customers in getting started with our SaaS solution and are their personal contact for all concerns and questions.
- Team collaboration: You act as an interface between customers and internal teams such as Sales and Software Development to represent the voice of the customer within the company.
- Customer retention: As the main point of contact, you maintain long-term and trusting customer relationships through regular exchanges on our products and services.
- Needs analysis & upselling: You identify customer needs and trends and create added value through targeted upselling and cross-selling opportunities.
- Feedback & optimization: You collect valuable feedback and gain insights into current needs in order to introduce tailored solutions and optimizations.
What you bring with you
- Training/studies and initial experience: You have completed your training or studies in the field of industrial engineering / information technology or similar and have gained initial experience in the professional world
- B2B & SaaS: You already have some experience in customer success and feel at home in the B2B and SaaS world.
- Technical know-how: You are confident in dealing with technical topics and can communicate well with customers about software and data.
- Strong communication skills & empathy: You are a talented communicator in German and English who can build relationships with customers and understand their needs empathetically.
- Analytical understanding: You have a good feel for customer requirements and market developments and can make targeted recommendations and suggestions for optimization.
- Problem & solution orientation: You are results-oriented and quickly find practicable solutions that promote long-term customer relationships.
- Personal responsibility & team spirit: You work independently and in a structured manner, at the same time you are a committed team player who impresses with reliability and initiative.
What we offer you
As a young company, we value agility, diversity, trust and an open exchange. Our team consists of highly motivated employees who are passionate about what they do!
- Young, dynamic team with lots of opportunities to shape and contribute
- Hybrid office & flexible working hours
- Flat hierarchies and working at eye level
- Shared vision and highly skilled employees
- Team spirit and fun at work!
- Buddy concept for individual induction
- Data sovereignty and data ecosystems are cutting edge trend topics
- Mate, sparkling water, coffee, hops cold drinks, fruit and sweets
- Corporate benefits – choose your benefits from over 50 partners
- Team events with darts, eSports, excursions and much more
- Choose your own device: Lenovo, MacBook or something else?
- Perfectly equipped workstations (3 screens, height-adjustable desks, and much more)
Contact
Use the contact form and send us your CV with a brief motivation. We look forward to hearing from you!
Sebastian Kleff | CEO | sovity GmbH
talents@sovity.de